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T’s & C’s

 Terms and Conditions

 

Please Ensure You Take Time To Read The Below T&C as they include information about the expected time scale for deliveries, returns process as well as other important information.

 

About Us:

This Website Is owned and operated by:

Rexton Trading Ltd

32 Craddock Street

Swansea

SA1 3EP

If you need to contact us please email: sales@rexton-outdoor.co.uk    or

phone us on (+44)1792 686845

 

Making a Contract with Us:

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Once we have checked the price and availability of goods, we will email you again to confirm that we accept your order, and that a contact has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contact between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them and can contact us to obtain a pre-paid returns label.

How to Place an Order:

Once you have browsed the site and decided on an item you would like to purchase, choose the size, colour and quantity you require and click “Add to Basket”, the requested item(s) will then be added to your basket, you can either then continue shopping or proceed to check out. Once you have completed your selection you need to check all the items you have requested and ensure everything is as required (Size, Colour, Quantity, Cost etc). You then need to click proceed to checkout, you will again be given the chance to check over the order and ensure you are happy with it. At checkout stage you will have three options:

1.        Existing customer can log in using your Username and Password.

2.        New customers can either:

a.        Register with us and proceed with the order either paying with Credit/Debit card or Paypal

b.       Proceed directly to checkout using Paypal, this will redirect you to the Paypal website and you will not need to register with us, Paypal will provide us with your shipment information.

 

Payment Details
We accept…………..

Visa, Mastercard, American Express, Maestro, Electron, Solo, Switch Maestro, and Delta cards, and we also accept PayPal, but this will incur a 5% fee.

We do not take payment until we’ve made sure that your order is fully available either in store or direct from our supplier.

We always use the highest level of security, your payment details are automatically encrypted when you enter them & are deleted from the system after 28 days. We do not keep any card details, our system after the 28th day.   International payments take a few days longer to process.

 

Delivery Charges

Due to the current economic climate our courier has increased their charges to us, so we have regrettably had to increase our charge to our customers as of Jan 2014.  The charge will depend on the weight of the items you order, simply add the items to the basket to view how much you will be charged. (You Will not have to enter payment details before being able to view the charge for shipment to your requested country/location) .Our current standard delivery charges are outlined below:

 

UK Mainland Delivery – ORDERS UNDER £30.00  –  £2.50*

UK Mainland Delivery – ORDERS OVER £30.00   –   Free*

Local Pickup From Store – Free – Collect order from store. Applies to specific postcodes only. Please contact us for details, or enter your postcode at the checkout. An email will be sent with an estimated timescale as to when your order will be ready to collect.

 

INTERNATIONAL DElIVERY  –  £25.00 (Countries specified below. For more info please contact us) .

International Delivery – Austria, Belgium, Canada, Cyprus, Denmark, France, Germany, Gibraltar, Greece, Iceland, Italy, Netherlands, Portugal, Republic Of Island, Spain, Sweden, Switzerland, Turkey, United States (US)    –   £25.00.

We ship worldwide, so if you can’t see a postage cost for your location, please contact us.

If you require fast delivery, please contact us.

If an item arrives damaged you need to advise the courier of this on delivery, and then notify us at the earliest convince. It is essential you do this to help ups claim for damage with the courier.

WE RESERVE ALL RIGHTS TO INCREASE OR DECREASE DELIVERY/POSTAGE CHARGES.

 

Delivery Timescales:

Delivery is normally within 21 working days from the date of; “your order has been processed successfully” email. An order completed email will be delivered to you within 48 hours of the actual delivery and this email will contain tracking information.

Whilst we strive to adhere to this timescale, there will be items that we will need to source from one of our suppliers and this may cause a further delay.

You will need to contact us if you have any special delivery arrangements or where timely delivery of your items is essential (e.g. Gifts for special occasion or planned trips/expeditions) we can arrange for Express Delivery or advise if we have anything in UK available for immediate dispatch.

Delivery to the rest of Europe can take an additional 5 days and delivery to the rest of the world can take an additional 21 days.

You will be contacted if there are any problems with postage to your area.

We use Parcel Force, Royal Mail and occasionally UPS Depending on the shipment.

Goods shipped to NON EU countries will not need to pay VAT but if you are paying from a NON EU country but having the goods delivered within a EU country then VAT will still be added at 20%. We are required to do this by law.

Cancellation and Returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please email us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us improve the service we offer to customers in future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please keep a copy of the return Receipt and proof of posting until the issue has been resolved.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are return to us, and these results in damage or deterioration, we will charge you for the reduction in value.

This Cancellation policy does not affect your legal rights- for example, if the goods are faulty or mis-described.

In order for your cancellation to run smoothly, please enclose, with the good(s), the Returns Form and the original packaging and labelling in your returns parcel

We would recommend that goods should be posted by a recorded or tracked service. All receipts should be kept until all issues are resolved.

Refunds will not include the original delivery charge if outside of the 7 day cancellation period.

Refund Will Be Processed Within 30 Days Of The Return/Cancellation.

Faulty Goods

If there is a problem with the goods, please contact us, we will deal with the matter in accordance with your legal rights.

If the goods are inspected and found to be faulty, we will reimburse you the cost of the return. Please keep a copy of the return Receipt and proof of posting until the issue has been resolved.

In-store exchanges:

Direct exchanges of same-value or higher product (i.e. where no transaction of funds is required) may be undertaken in-store. This is subject to the same terms and conditions pertaining to items being unused; still having their original packaging and labelling, and being accompanied by the original delivery note.

Resale:

Goods purchased from rexton-outdoor.co.uk may not be used for resale.

Complaints:

We aim to deal with all complaints as effectively as possible. Our complaints handling procedure is designed to be fair, confidential, easy to use, speedy and informative. In the first instance, your complaint may be emailed to us : sales@rexton-outdoor.co.uk  , or mailed to 32 Craddock Street, Swansea, SA1 1LE

Please give (or be ready to provide) full details of the nature of your complaint, including the products purchased, your Order ID number, yourname, address, daytime telephone numberemail address and any other information which you think will assist us in resolving your problem as quickly as possible. We aim to acknowledge by email any emailed or mailed complaint within 10 days, and to conclude our investigations as soon as possible thereafter.

Telephone complaints will not necessarily be acknowledged by email prior to commencement of investigation. A likely timescale for resolution will be provided upon request, but given the specialist nature of our product range, this timescale will be dependent upon the specific nature of the complaint.

Privacy statement

We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other party at any time!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

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